At Owner Hooks we believe you should be happy with your website purchase. If you receive a product that has a manufacturer's defect and want a replacement, or just want to exchange it for another product, simply email us at [email protected] with your name, purchase date, item description, address, and reason for returning the product. We will accept your return or exchange within 30 days of the product being delivered at the shipping address you provided. Please read below for restrictions and shipping policies.
Please note for exchanges, we can only offer in-stock and same price items. For an item to be accepted as a return or exchange, it must be unused and resalable. We cannot offer a return or exchange on used or accidentally damaged items.
For defective items or if we shipped you the wrong item, we will pay for shipping. For exchanges based on satisfaction or in the case the incorrect size/color was ordered, the customer is responsible for shipping the item back to us. For help with returns, we can be reached at 714-668-9011.
–Please use insurance and tracking–
–Please include a copy of your invoice in the return, we need your order number, name, and return address–
Owner American Corporation
3199-B Airport Loop Drive
Costa Mesa, CA 92626
If you purchased your item from one of our dealers, please contact them for returns or exchanges, they have their own return and exchange policies.